4 steps to discover your users

How the UX Research process works?

Our agency provides full UX research service from ideation to writing the report.

1. Ideation

We drive workshops with client to create research scenarios.

2. Recruit

We recruit participants to take part in the interviews.

3. Interviews

We moderate interviews with selected participants.

4. Analysis

We analyse recordings and create reports with recommendations.


Here's what our clients are saying about us

We used UX Mining to provide moderated usability tests to our main customer. The schedule was tight and the UX Mining did allow us to smoothly organize & run the interviews, as well as document & share insights between our UX Researchers. Thanks to that, we were able to issue a professional report in a record time.

Piotr Wierski
Senior Service Delivery Manager

Bochinski Foundation is all about an innovative user experience to access culture and art in a different way, so when I met with UX Mining platform that allowed us to verify our concept with users, it was a no-brainer!

Jarek Bochiński

UX Mining allowed us to make in-depth interviews project stress-free, with easy to use interface, and helpful capabilities like hidden observers and separate chats. The final report had the right attention to detail and the thorough analysis was truly impressive. Besides, UX Mining recruited for us tailored B2C & B2B participants in less than a week.

Michael Heina

As an early-stage startup CEO, I highly recommend using UX Mining! Research is a critical process while designing a new product, and UX Mining helps you drive in-depth interviews in the most effective way. Automatic recording, highlights, and sharing functionalities help you organize data and find many new insights!

Weronika Kołodziej

From July 17 to December 12, 2023, the UXMINING was commissioned to conduct a study of the usability of the Information Portal of the Office of the Capital City of Warsaw. The results of their work meet all our expectations. The company has demonstrated professionalism and flexibility during the project, adapting to our changing needs and requirements. The work was carried out according to schedule.

Olaf Osica
Director of the Strategy and Analysis Office at the Capital City of Warsaw

Meet our core team members

Grzegorz Meller

UX Research

Melany Vilchynska

UI/UX Design

Tomasz Wierciński

Web Design


UI/UX Design